Conflicts can be defused before they get out of hand with a little common sense and proactive action. These pointers will assist you in dealing with and resolving difficult circumstances.
Make inquiries
Poor communication can lead to conflict. Someone didn’t say what they meant to say or misspoke what was meant to be said. Ask inquiries before allowing an escalation. It won’t cost you any face and could lead to a swift resolution.
Examine your expectations
Conflicts frequently arise as a result of one party’s unmet expectations. If the other party was expecting something they didn’t get or something that didn’t happen, the conversation might quickly devolve into a negative and closed situation. If a conversation appears to be stumbling, take a step back and discuss it with the other person to try to figure out what happened.
Recognize different points of view
Keep in mind that conflict can emerge when people’s perceptions disagree. You or the other person had a different perspective on the situation. When interacting with someone from a different organisation, background, or culture, this is most common. It’s all too simple to assume that we all perceive things the same way and then be caught off guard.
Recognize and correct errors
Conflict frequently arises as a result of honest and inadvertent blunders. Check your understanding with the other person before allowing temperatures to rise (s). Making a mistake, no matter how minor, can destroy one’s credibility.
Be aware of emotional stimuli
Be wary of your feelings. Unintentional conflict can emerge from a fear of someone or something, a loss of face, whether real or perceived, rage, and, strangely, even enthusiasm, all of which can lead your interaction to go south.
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